AI training for sales, marketing and customer care

Develop the skills useful for this field

This domain brings together use cases for business development, marketing, content, support and e-commerce. The learning paths show methods for structuring information, preparing content, supporting customer follow-up and organising sales actions.

18learning paths

18courses

151activities

149exercises

18videos

Activities by training programme

The visualisation represents the activities listed in Neopolis Akademy’s offer for this topic.

Build Automated Marketing Workflows23

Introduction to Workflow Automation32

Agent de prospection Google Maps avec scoring automatique6

Agent IA de qualification automatique des leads6

Agent d'enrichissement et qualification automatique dans HubSpot6

Assistant IA permettant d'interroger HubSpot en langage naturel6

Prospection quotidienne automatisée avec e-mails personnalisés6

Agent de génération automatique de propositions commerciales6

Équipe de trois agents pour LinkedIn, X et Instagram6

Agent transformant les commentaires sociaux en stratégie de contenu6

Agent qui analyse les contenus viraux puis publie automatiquement6

Agence SEO autonome composée de plusieurs agents6

Construire un agent de support client avec Make.com6

Build an AI Customer Support Agent6

Chatbot de site web capable de lire le site et la documentation6

Agent Zendesk RAG avec base documentaire et mémoire6

Agent e-commerce connecté aux commandes et stocks6

Piloter Shopify directement par conversation6

Related occupations and skills

The terms below are derived from the catalogue’s learning data.

Target occupations

Account ExecutiveAcquisition ManagerB2B creatorB2B founderBusiness developercommunity managercontent managerContent ManagerContent strategistCRM administratorCustomer Experience ManagerCustomer operationsE-commerce Managere-commerce operations

Skills covered

Adapt tone and format for each social networkAdd a PostgreSQL conversational memoryAdd a validation step before publishingAIAirtableAnalyze content performance mechanismsApifyApplied AI for business functionsApply sending limits and deduplication rulesAssemble technical audit, keywords, local SEO and contentAssess ICP fit using explicit criteriaAutomatically enrich a contact record from web signalsAutomatically route tickets based on their possible resolutionAzure OpenAI

Professional use cases in associated training

These use cases are drawn from courses actually linked to this broad professional domain.

Agent de prospection Google Maps avec scoring automatique

Transform a sales request into criteria usable by an agent. · Trigger a Google Maps extraction via Apify

Transform a sales request into criteria usable by an agent.Trigger a Google Maps extraction via ApifyDeduplicate and score leads with a Gemini model

Équipe de trois agents pour LinkedIn, X et Instagram

Separate research, writing, and publishing among specialized agents · Adapt tone and format for each social network

Separate research, writing, and publishing among specialized agentsAdapt tone and format for each social networkSchedule posts from an editorial calendar

Construire un agent de support client avec Make.com

Automatically route tickets based on their possible resolution · Generate supervised responses and internal notes

Automatically route tickets based on their possible resolutionGenerate supervised responses and internal notesPopulate an FAQ from resolved tickets

Agent e-commerce connecté aux commandes et stocks

Connect an agent to orders and inventory data · Classify e-commerce customer requests

Connect an agent to orders and inventory dataClassify e-commerce customer requestsTrigger controlled actions on the transactional system

Training available in this topic

Open the catalogue to review course details, access conditions, and your personal progress.

Build Automated Marketing Workflows

A Neopolis Akademy course on building marketing automation workflows with n8n, with local media and sequential autonomous practical activities.

Training · Intermediate

1 courses · 23 activities · 15 exercises · 8 videos

Introduction to Workflow Automation

Stop wasting hours on repetitive tasks — automate them with n8n, the open-source platform adopted by thousands of teams worldwide. Master n8n's drag-and-drop interface to create form-triggered workflows, call live APIs, and transform data on the fly.

Training · Intermediate

1 courses · 32 activities · 22 exercises · 10 videos

Agent de prospection Google Maps avec scoring automatique

Guided practical exercise for Business developer, SDR, Sales Operations. Safe setup, fictional data, controls and human validation.

Tutorial / practical work · Intermédiaire