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This domain brings together use cases for business development, marketing, content, support and e-commerce. The learning paths show methods for structuring information, preparing content, supporting customer follow-up and organising sales actions.
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Professional use cases in associated training
These use cases are drawn from courses actually linked to this broad professional domain.
Google Maps prospecting agent with automatic scoring
Transform a sales request into criteria usable by an agent. · Trigger a Google Maps extraction via Apify
Three-agent team for LinkedIn, X, and Instagram
Separate research, writing, and publishing among specialized agents · Adapt tone and format for each social network
Build a customer support agent with Make.com
Automatically route tickets based on their possible resolution · Generate supervised responses and internal notes
E-commerce agent connected to orders and inventory
Connect an agent to orders and inventory data · Classify e-commerce customer requests
Training available in this topic
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AI agent for automatic lead qualification
Lab to automate lead qualification with an AI agent, for SDRs and acquisition managers. Set up an n8n workflow, interact with OpenAI, and synchronize results to a CRM through Google Sheets.
Tutorial / practical work · Beginner1 courses · 4 activities · 6 exercises · 0 videos
Introduction to Workflow Automation
Master n8n’s visual interface to automate repetitive tasks: form-triggered workflows, live API calls, and on-the-fly data transformations. This intermediate course emphasizes building efficient, modular automation flows.
Training · Intermediate1 courses · 18 activities · 7 exercises · 10 videos
Google Maps prospecting agent with automatic scoring
Guided lab for Google Maps prospecting for Business Developers and SDRs. Deploy an automation that gathers local listings, enriches and scores leads using n8n, Apify, Google Sheets and generative models.
Tutorial / practical work · Intermediate1 courses · 4 activities · 6 exercises · 0 videos
Agent for automatic generation of sales proposals
Guided practical exercise to build an agent that automatically generates commercial proposals. Combines n8n with Claude or OpenAI and email delivery; focuses on proposal templates and synthesizing client needs, using fictional data and human validation.
Tutorial / practical work · Intermediate1 courses · 5 activities · 6 exercises · 0 videos
Build an AI Customer Support Agent
Guided practical work to build an AI customer support agent integrated with a helpdesk. Uses n8n and ticketing tools to automate routing, responses and escalations on fictional data, with controls and human validation.
Tutorial / practical work · Intermediate1 courses · 5 activities · 6 exercises · 0 videos
Build a customer support agent with Make.com
Guided exercise to build an automated customer support agent with Make. Demonstrates connections to Zendesk and data stores (Airtable), request routing, AI-generated suggestions and human validation of answers.
Tutorial / practical work · Intermediate1 courses · 5 activities · 6 exercises · 0 videos
Automated daily prospecting with personalized emails
Guided practical session to automate daily prospecting with personalized emails. Uses n8n, Google Places, OpenAI and SMTP to discover targets, generate tailored messages and send sequences, in a safe setup with fictional data and human review.
Tutorial / practical work · Intermediate1 courses · 5 activities · 6 exercises · 0 videos
Agent that turns social media comments into a content strategy
Practical exercise to convert public comments into an operational content plan. Covers extraction and orchestration (Apify, n8n) from YouTube, TikTok and Reddit, then organizes and prioritizes ideas into Notion with human review.
Tutorial / practical work · Intermediate1 courses · 6 activities · 5 exercises · 0 videos
AI assistant for querying HubSpot in natural language
Guided practical session demonstrating how to build an AI assistant that queries HubSpot in natural language to support sales tasks. Implemented with n8n, a Gemini model and HubSpot; uses fictional data and human checks to ensure safe interactions.
Tutorial / practical work · Intermediate1 courses · 6 activities · 6 exercises · 0 videos
Build Automated Marketing Workflows
Intermediate pathway to design and automate marketing workflows with n8n: orchestrating events, segmentation, contact enrichment and integrating multichannel actions via reusable flows.
Training · Intermediate1 courses · 8 activities · 0 exercises · 8 videos
E-commerce agent connected to orders and inventory
Advanced practical exercise to build an e‑commerce agent connected to orders and inventory. Orchestration with n8n, processing via Claude, integrations with Shopify/WooCommerce, Slack and PostgreSQL, using fictional data and human validation.
Tutorial / practical work · Advanced1 courses · 5 activities · 6 exercises · 0 videos
Zendesk RAG agent with knowledge base and memory
Advanced practical exercise to develop a Zendesk agent using RAG (retrieval-augmented generation) with a document base and memory. Integrates n8n, Supabase, PostgreSQL and OpenAI for retrieval, context and persistence.
Tutorial / practical work · Advanced1 courses · 5 activities · 6 exercises · 0 videos
Control Shopify directly through conversation
Hands‑on tutorial to control a Shopify store conversationally. Demonstrates orchestrating e‑commerce actions using n8n and APIs (OpenAI, Shopify, MCP) on fictional data, with built‑in checks and human validation.
Tutorial / practical work · Advanced1 courses · 5 activities · 6 exercises · 0 videos
Autonomous SEO agency made up of multiple agents
Exercise to design an automated multi-agent SEO “agency”: SERP collection, brief generation, ranking monitoring. Uses n8n, GPT-4 and SerpAPI to orchestrate recurring tasks with human oversight.
Tutorial / practical work · Advanced1 courses · 6 activities · 5 exercises · 0 videos
Agent for automatic enrichment and qualification in HubSpot
Advanced lab to enrich and automatically qualify HubSpot records. For RevOps and CRM admins, it combines n8n, Azure OpenAI and enrichment sources to augment and score contacts.
Tutorial / practical work · Advanced1 courses · 6 activities · 6 exercises · 0 videos
Agent that analyzes viral content and publishes automatically
Exercise focused on detecting viral content and automating publication. Combines scraping and automation (Apify, n8n, Airtable) with LLMs (Gemini) to select, rewrite and publish content under human supervision.
Tutorial / practical work · Advanced1 courses · 6 activities · 6 exercises · 0 videos
Website chatbot capable of reading the site and documentation
Advanced practical exercise to create a chatbot that can read a website and its documentation. Combines n8n, Perplexity and Pinecone to index content, retrieve context and reply via Gmail, in a secure, controlled setup.
Tutorial / practical work · Advanced1 courses · 6 activities · 6 exercises · 0 videos
Three-agent team for LinkedIn, X, and Instagram
Guided practical session to coordinate three agents for LinkedIn, X and Instagram. Shows how to orchestrate posts, adapt messaging and track activity using n8n, OpenAI, social APIs and Google Sheets, with fictional data and human controls.
Tutorial / practical work · Advanced1 courses · 6 activities · 6 exercises · 0 videos
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