Training programme overview

Guided exercise to build an automated customer support agent with Make. Demonstrates connections to Zendesk and data stores (Airtable), request routing, AI-generated suggestions and human validation of answers.

Describes the support-agent architecture: Zendesk ticket integration, knowledge base and Make workflows.

Explains enriching replies via AI models, then presenting suggestions to operators for verification.

Covers routing, prioritization and logging interactions in Airtable, with human checkpoints.

1courses

1lessons

5activities

6exercises

0videos

Tutorial / practical work · Intermediate

Courses included in this training programme

Build a customer support agent with Make.com

Create an automated customer support agent using Make to orchestrate tickets and resources. The practical exercise covers integrating ticketing systems (Zendesk), lightweight databases (Airtable) and AI components to enrich replies and automate routing flows.

Intermediate

1 lessons · 5 activities · 6 exercises · 0 videos

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