Training programme overview

Guided practical work to build an AI customer support agent integrated with a helpdesk. Uses n8n and ticketing tools to automate routing, responses and escalations on fictional data, with controls and human validation.

Hands-on implementation of a customer support agent connected to a helpdesk using n8n.

Build flows for ticket ingestion, classification, response generation and escalation.

Include control mechanisms, human validation, and operate on fictional data for safety.

1courses

1lessons

5activities

6exercises

0videos

Tutorial / practical work · Intermediate

Courses included in this training programme

Build an AI Customer Support Agent

Design an AI customer support agent that integrates with helpdesk platforms using n8n. The exercise details connecting to Zendesk/Gorgias/Freshdesk, routing through n8n workflows and using AI for classification, assisted responses and thread summarization.

Intermediate

1 lessons · 5 activities · 6 exercises · 0 videos

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