Course overview
Create an automated customer support agent using Make to orchestrate tickets and resources. The practical exercise covers integrating ticketing systems (Zendesk), lightweight databases (Airtable) and AI components to enrich replies and automate routing flows.
Objective: design an agent able to interact with a helpdesk and automate recurring tasks.
Prepare the environment: connect Make to Zendesk and Airtable, manage access and data.
Build progressively: automation scenarios, AI enrichment of replies, and macro creation.
Security checkpoint: permissions, customer data protection and API call controls.
1lessons
1lessons
5activities
6exercises
0videos
Skills and topics covered
Automatically route tickets based on their possible resolutionGenerate supervised responses and internal notesPopulate an FAQ from resolved ticketsConvert a Make workflow to Neopolis/n8n logic.Applied AI for business functionscustomer-support-e-commerceMakeZendeskAIAirtableintermédiaire
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