Course overview
Design an AI customer support agent that integrates with helpdesk platforms using n8n. The exercise details connecting to Zendesk/Gorgias/Freshdesk, routing through n8n workflows and using AI for classification, assisted responses and thread summarization.
Objective: build a complete AI agent to augment an existing helpdesk.
Prepare the environment: set up n8n and integrations with support platforms.
Build progressively: automatic classification, suggested replies and conversation summarization.
Security checkpoint: anonymization, API permissioning and controls over AI‑generated content.
1lessons
1lessons
5activities
6exercises
0videos
Skills and topics covered
Build a response, escalation, and FAQ learning loopDefine automation limits for L1 supportTrack agent decisions.Prepare reusable responses from resolved ticketsApplied AI for business functionscustomer-support-e-commercen8nHelpdeskAIintermédiaire
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