Course overview
TP 12/40 · Support lead, customer operations, administrateur Gorgias/Freshdesk. Outils : n8n, Helpdesk, IA.
1lessons
1lessons
6activities
7exercises
0videos
Skills and topics covered
Build a response, escalation, and FAQ learning loopDefine automation limits for L1 supportTrack agent decisions.Prepare reusable responses from resolved ticketsApplied AI for business functionscustomer-support-e-commercen8nHelpdeskAIintermédiaire
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